Why doesn't Playback show up on my Playstation 3 or Xbox 360

[Johnny]

This is not a bug in Playback.

Possible causes:

The most common cause of this problem is having more than one router on your network. UPnP discovery relies on UDP multicast, which simply doesn’t work through multiple routers. Unfortunately, there’s nothing we can do about this; it’s inherent to the design of the protocol.

Also, connecting the Xbox or Playstation directly to your computer via an Ethernet cable is not a supported configuration. The Microsoft-designed UPnP specification provides UDP multicast as the only means of service discovery. Multicast traffic typically requires the presence of a router.

If you have another UPnP media server installed on your system, Playback cannot respond to your device’s search requests. In this case, there are two solutions:

1. Uninstall the other software and restart Playback Server.
2. Restart Playback Server whenever you wish to access your media.

When restarted, Playback Server will broadcast its presence to all UPnP devices on your network. This should cause Playback to appear on both the Playstation 3 and Xbox 360.

If the above doesn't work:

Unfortunately, it's extremely difficulty to troubleshoot UPnP discovery issues remotely. You'll need to run a packet capture application to get the information we need to track this down.

There's a free one with a decent GUI here:
http://sourceforge.net/projects/packetpeeper/

Make sure Playback is enabled and then launch Packet Peeper and select "New Capture..." from the File menu. Enable "Promiscuous capture mode". Switch to the Advanced tab and enter:

udp port 1900

Click "Start" to begin capturing traffic.

Now select "Search for Media Servers" on the PS3. You should see some traffic appear in Packet Peeper. If you don't, your network is not routing UPnP discovery traffic to your computer.

[spinacle]

Can you post a screenshot of your settings in the advanced tab please?

[Navdeep]

Hello,

Actually, the Packet Peeper output isn't terribly helpful. We added support for additional logging a few versions ago. Email playback@yazsoft.com and they'll send you a "debug key" that will enable it. I can't do much with the Packet Peeper logs so we should probably take these instructions down.

I'll leave this here for the time being so you can see my reply.

Thanks,
Navdeep Bains

[spinacle]

Mail sent, thanks

[TheVanGogh]

Hi
Whenever I switch on my ps3, it does not seem to able to find Playback even though it is running.
Upon restart or start/stop, ps3 recognises it again.

Anyone else have this problem?

[Johnny]

What's your setup like? Please provide as much detail as possible.

[TheVanGogh]

I think I managed to partially recreate the problem.
Playback was running fine and then it encountered DLNA protocol error 2112.

PS3 is unable to find Playback after that.

I am running version 1.1 of Playback on Leopard 10.5.7.

[TheVanGogh]

hi
Sorry forgot to mention that I am using wi-fi to connect my ps3 to playback.
I am using Billion ADSL modem router 7300GRA with 801.1g standard.

Thanks
cheers

[Navdeep]

Hello,

You know what's really annoying? These DLNA error numbers the PS3 displays aren't documented anywhere -- certainly not in the DLNA specification. Where are they coming from? For whose benefit are they displayed? Developers certainly can't do anything with them.

Once Playback stops appearing on the PS3:

Please launch Activity Monitor on your Mac. Is "Playback Server" still running? How about "lighttpd_playback"? What you're describing indicates a crash or freeze of some sort.

Thanks,
Navdeep Bains

[TheVanGogh]

Hi
Sorry, the error DLNA is 2114, not 2112.

Appears to be very well documented problem from what I can see and only affects wireless connection.

cheers,
Vincent